Terms for using Parallax

By accessing or using Parallax, creating an account, joining a trial, clicking to accept these terms, or using Parallax on behalf of an organisation, you agree to these Terms of Service. If you use Parallax for an organisation, you represent that you have authority to bind that organisation. In these terms, "Customer" means the organisation using Parallax, and "you" means the Customer and its authorised users.

If there is a signed order form, enterprise agreement, Data Processing Agreement, or other written agreement between Parallax and Customer, that written agreement controls to the extent of any conflict.

Parallax provides local-first AI sales coaching software. The service may include a desktop application, real-time transcription and coaching suggestions, local knowledge base features, Parallax Command, analytics, support, documentation, trials, beta features, and related services.

Parallax is a coaching and productivity tool. It does not provide legal, financial, employment, compliance, medical, or professional advice. Coaching suggestions are generated by software and should be reviewed by users using their own judgment.

Customer is responsible for all activity under its accounts and for ensuring that only authorised users access Parallax. Customer must keep account credentials secure, promptly notify Parallax of suspected unauthorised access, and ensure users comply with these terms.

Parallax may suspend or limit access if we reasonably believe an account is compromised, the service is being misused, continued access may create security or legal risk, or fees are overdue.

Customer is responsible for:

• providing accurate account, billing, and user information;
• using Parallax in compliance with applicable laws and policies;
• providing any required notices and obtaining any required consents;
• complying with call recording, transcription, workplace privacy, employee monitoring, and telecommunications laws;
• managing user access, devices, endpoint security, and internal retention settings;
• reviewing and controlling Customer Content before using it with Parallax;
• ensuring that sales calls, training calls, and uploaded materials may lawfully be processed by Parallax.

Parallax does not join meetings as a bot and does not replace Customer's own notice, consent, and compliance obligations.

You must not:

• use Parallax unlawfully or to infringe anyone's rights;
• upload or process content that you are not authorised to use;
• reverse engineer, decompile, copy, or attempt to extract source code except to the extent permitted by law;
• interfere with, overload, scan, or test the vulnerability of Parallax without written permission;
• bypass usage limits, security controls, or access controls;
• use Parallax to build, train, or benchmark a competing product without written permission;
• resell, sublicense, or make Parallax available to third parties except as expressly agreed;
• use Parallax for high-risk, regulated, or safety-critical decisions where failure could cause harm.

"Customer Content" means content, data, documents, prompts, playbooks, battlecards, meeting audio, transcript text, coaching context, and other materials provided to or processed through Parallax by Customer or its users.

Customer retains ownership of Customer Content. Customer grants Parallax the rights necessary to provide, secure, maintain, support, and improve Parallax, comply with law, and enforce these terms. Parallax does not claim ownership of Customer Content.

Parallax does not permit Customer Content to be used to train shared or general-purpose models. Customer-specific learning, where enabled, is designed to improve coaching for that customer only. More detail is available in our Privacy Policy.

Parallax is designed so sensitive meeting data is stored locally on the user's device wherever possible. Meeting transcripts, coaching suggestion text, and raw meeting audio are not synced to Parallax Command. Command receives limited metadata for adoption, coaching trend, and team-level analytics.

Customer is responsible for local device security, backups, retention, deletion, and access controls. Local deletion removes data from the relevant device; it does not automatically delete Command metadata.

Our Privacy Policy explains how we handle personal information. Where Parallax processes personal data on behalf of Customer, Customer is generally the controller and Parallax acts as processor. Parallax makes a Data Processing Agreement available where required.

Customer is responsible for responding to data subject requests where Customer is controller. Parallax will reasonably assist with requests relating to personal data that Parallax processes on Customer's behalf, subject to applicable law and any DPA.

Fees, billing periods, usage limits, renewal terms, and payment terms are described in the applicable order form, checkout flow, pricing page, invoice, or written agreement. Unless otherwise stated, fees are non-refundable to the maximum extent permitted by law.

Trials, pilots, betas, previews, and early-access features may be modified, limited, suspended, or discontinued at any time. Parallax may change pricing or packaging for future subscription periods by giving reasonable notice where required.

Parallax and its licensors own all rights in the service, software, websites, documentation, models, workflows, interfaces, designs, technology, and related materials, excluding Customer Content. No rights are granted except as expressly stated in these terms.

If you provide feedback, ideas, requests, or suggestions, Parallax may use them without restriction or obligation to you, provided we do not disclose Customer confidential information in doing so.

Parallax may interoperate with third-party platforms, providers, models, meeting tools, transcription services, CRMs, billing tools, analytics tools, and infrastructure providers. Customer's use of third-party services may be subject to separate terms and privacy policies. Parallax is not responsible for third-party services that are outside our control.

Each party may receive non-public information from the other party. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to these terms, the service, support, security, legal compliance, or the parties' business relationship. Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully received from another source.

Parallax will provide the service with reasonable care and skill. To the maximum extent permitted by law, and subject to any non-excludable rights under the Australian Consumer Law or other applicable law, Parallax is provided "as is" and "as available" without warranties of uninterrupted operation, error-free performance, fitness for a particular purpose, sales outcomes, quota attainment, revenue improvement, or compliance outcomes.

AI-generated suggestions may be incomplete, inaccurate, delayed, or unsuitable for a particular conversation. Users remain responsible for what they say, do, send, record, or rely on.

Nothing in these terms excludes liability that cannot be excluded under applicable law. To the maximum extent permitted by law, Parallax will not be liable for indirect, consequential, special, incidental, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or anticipated savings.

To the maximum extent permitted by law, Parallax's aggregate liability arising out of or relating to the service or these terms is limited to the amounts paid by Customer to Parallax for the service giving rise to the claim in the six months before the event giving rise to liability, or AUD $100 if no amounts were paid.

Customer will indemnify Parallax against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from Customer Content, Customer's use of Parallax in breach of these terms, Customer's violation of law, or Customer's failure to provide required notices, consents, permissions, or lawful basis for processing.

Either party may terminate as stated in an applicable order form or written agreement. Parallax may suspend or terminate access if Customer materially breaches these terms, fails to pay fees, creates security or legal risk, or uses Parallax in a way that may harm the service, Parallax, users, or third parties.

On termination, Customer must stop using Parallax and pay any outstanding fees. Provisions that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnities, and governing law.

Parallax may update the service and these terms from time to time. If we make material changes to these terms, we will take reasonable steps to notify customers, such as by updating this page, sending an email, or providing an in-product notice. Continued use after the effective date of updated terms means the updated terms apply.

These terms are governed by the laws of Victoria, Australia. The parties submit to the courts of Victoria and the courts entitled to hear appeals from them, except where applicable law requires a different venue or grants non-excludable rights.

Questions about these terms can be sent to privacy@tryparallax.app.